We are committed to ensuring a positive shopping experience for all our customers. If something isn't quite right, we are here to make it better.

We stand behind the quality of our products and the joy they bring.  If you wish to return an item, we invite you to reach out to our team for assistance, and we will evaluate every return request with care and consideration.

📦 What’s Eligible for a Return?

We accept returns or will submit replacements for:

• Items that arrive damaged or defective with valid photo or video evidence
• Incorrect Items received  with valid photo or video evidence
• Non-delivered item 

To qualify, please contact us within 30 days of delivery.

🚫 What’s Not Eligible?

Because we work with trusted suppliers, we do not accept return for:

• Change of mind or buyer's remorse
• Items marked as final sale
• Items where the tag has been removed
• Products damaged due to misuse or wear and tear
• Missing items where delivery tracking shows the item was delivered
• Requests made after the 30-day window

📸 What We Need From You?

To start a return or replacement, please email us at Mahari.customercare@gmail.com with:

• You order number
• A description of the issue that speaks to why you want to return or need a replacement
• Clear photos showing the problem and the tag attached to the item
• If the package was not received, a non-delivery certification from the carrier/postal authority is required

We'll review your request for resolution. 

🔁 What Happens Next?

Once approved:

• We'll send a free replacement or issue a full refund, depending on your preference and product availability.
• In some cases, you will need to return the item - just dispose of it responsibly.

Refunds are typically processed within 5-10 business days after approval.

💌 Need Help?

We’re here for you. Reach out anytime at Mahari.customercare@gmail.com and we’ll respond within 24–48 hours.

Please note that the condition of items returned will be taken into account, and we encourage customers to review their purchase before proceeding with a return.

We appreciate your understanding of this process, as we aim to maintain high standards for our products. 

Thank you for shopping with The Mahari Store—where every item is chosen with care, and every customer is cherished!